Customer Care
Answers to our most common questions about orders, shipping, returns, payments, and privacy. Can’t find what you need? Our team replies within 24–48 business hours.
For standard U.S. orders, please allow:
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, high shipping volume, or address issues.
Yes — Standard Shipping is free on orders shipped within the United States, unless otherwise stated at checkout. If any shipping charge applies, the amount is shown before you complete payment.
At this time, Barendreeo ships orders within the United States only.
Orders are processed within 1–3 business days, Monday–Saturday, excluding U.S. public holidays.
The daily order cut-off is 6:00 PM ET (Eastern Time). Orders placed after 6:00 PM ET are processed on the next business day. Processing may take longer during holidays, promotions, or periods of high order volume.
Once your order ships, we send a shipping confirmation email with tracking information when it becomes available. Tracking can take 24–72 hours to appear or update after shipment — the package may still be in transit or awaiting its first carrier scan.
Contact us at hello@barendreeo.com as soon as possible. We cannot guarantee that an order or address can be changed after processing has begun or the order has shipped.
Please double-check your full name, street address, apartment/suite number, city, state, and ZIP code before completing your order, as an incomplete or incorrect address can delay, return, or prevent delivery.
We accept eligible returns requested within 30 calendar days after the delivery date. To qualify, items must be:
There is no restocking fee for eligible returns.
Email hello@barendreeo.com within 30 calendar days of delivery with your order number, the email address used to order, and the reason for return.
After review, our team sends return authorization, instructions, and the return address. Please do not send anything back before you receive our instructions — returns are accepted by mail only, and unauthorized returns may not be accepted.
For standard returns — change of mind, style preference, or ordering the wrong size or color — the customer covers the return shipping cost. We recommend a trackable service and keeping your return receipt.
If an item is defective, damaged, or incorrect, Barendreeo covers the applicable return shipping cost or provides a prepaid return label when available.
After we receive and inspect your return, approved refunds are issued to your original payment method within 3–7 business days. We cannot refund to a different payment method.
It may then take additional time for the refund to appear depending on your bank, card issuer, or payment provider. Original shipping charges are generally non-refundable for standard returns.
Direct exchanges are not guaranteed. If you need a different size, color, or style, please return the eligible item and place a new order. For defective, damaged, or incorrect items, email us first so we can help.
Non-returnable items include:
At checkout we accept:
All prices are listed in United States Dollars (USD). If your card uses another currency, your bank may apply conversion rates or fees.
Yes. Checkout is processed through Shopify and certified payment providers using industry-standard encryption. Barendreeo does not store your full credit or debit card number on our website or servers.
We’re happy to help with orders, shipping, returns, refunds, payments, and products:
We aim to respond within 24–48 business hours.
We use your information to process and fulfill orders, provide support, prevent fraud, improve the site, and measure advertising (including Pinterest and Google tools). We do not sell personal information for monetary consideration.
Depending on your location, you may request access, correction, or deletion of your personal information by emailing hello@barendreeo.com. Full details are in our Privacy Policy.
You can control or disable cookies through your browser settings; please note that disabling some cookies may affect cart and checkout functionality.
To opt out of marketing emails, use the unsubscribe link in any marketing email. You will still receive transactional messages such as order confirmations and shipping updates.
Still have questions?
Can’t find the answer you’re looking for? Our customer care team is happy to help with orders, shipping, returns and payments. We reply within 24–48 business hours.
Contact UsThanks for subscribing!
This email has been registered!