Customer Care

FAQ

Answers to our most common questions about orders, shipping, returns, payments, and privacy. Can’t find what you need? Our team replies within 24–48 business hours.

Shipping & Orders

How long will my order take to arrive?

For standard U.S. orders, please allow:

  • Order processing: 1–3 business days
  • Shipping transit: 6–9 business days
  • Estimated total delivery: 7–12 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, high shipping volume, or address issues.

Is shipping free, and do you ship outside the U.S.?

Yes — Standard Shipping is free on orders shipped within the United States, unless otherwise stated at checkout. If any shipping charge applies, the amount is shown before you complete payment.

At this time, Barendreeo ships orders within the United States only.

What are your processing days and order cut-off time?

Orders are processed within 1–3 business days, Monday–Saturday, excluding U.S. public holidays.

The daily order cut-off is 6:00 PM ET (Eastern Time). Orders placed after 6:00 PM ET are processed on the next business day. Processing may take longer during holidays, promotions, or periods of high order volume.

How do I track my order?

Once your order ships, we send a shipping confirmation email with tracking information when it becomes available. Tracking can take 24–72 hours to appear or update after shipment — the package may still be in transit or awaiting its first carrier scan.

Can I change or cancel my order, or update my address?

Contact us at hello@barendreeo.com as soon as possible. We cannot guarantee that an order or address can be changed after processing has begun or the order has shipped.

Please double-check your full name, street address, apartment/suite number, city, state, and ZIP code before completing your order, as an incomplete or incorrect address can delay, return, or prevent delivery.

Returns & Refunds

What is your 30-day return policy?

We accept eligible returns requested within 30 calendar days after the delivery date. To qualify, items must be:

  • Unworn and unused, in the same condition as received
  • With all original tags attached
  • In the original packaging when applicable
  • Accompanied by proof of purchase, such as your order number

There is no restocking fee for eligible returns.

How do I request a return?

Email hello@barendreeo.com within 30 calendar days of delivery with your order number, the email address used to order, and the reason for return.

After review, our team sends return authorization, instructions, and the return address. Please do not send anything back before you receive our instructions — returns are accepted by mail only, and unauthorized returns may not be accepted.

Who pays for return shipping?

For standard returns — change of mind, style preference, or ordering the wrong size or color — the customer covers the return shipping cost. We recommend a trackable service and keeping your return receipt.

If an item is defective, damaged, or incorrect, Barendreeo covers the applicable return shipping cost or provides a prepaid return label when available.

When and how will I receive my refund?

After we receive and inspect your return, approved refunds are issued to your original payment method within 3–7 business days. We cannot refund to a different payment method.

It may then take additional time for the refund to appear depending on your bank, card issuer, or payment provider. Original shipping charges are generally non-refundable for standard returns.

Can I exchange an item, and what is not returnable?

Direct exchanges are not guaranteed. If you need a different size, color, or style, please return the eligible item and place a new order. For defective, damaged, or incorrect items, email us first so we can help.

Non-returnable items include:

  • Items marked Final Sale or non-returnable on the product page
  • Gift cards and custom-made or personalized items
  • Items worn, washed, used, damaged, or altered
  • Items returned without original tags (or original packaging when provided)

Payment

What payment methods do you accept?

At checkout we accept:

  • Cards: Visa, Mastercard, American Express, Diners Club, Discover
  • Digital wallets: Apple Pay, Google Pay, Shop Pay
  • Alternative: PayPal

All prices are listed in United States Dollars (USD). If your card uses another currency, your bank may apply conversion rates or fees.

Is checkout secure, and do you store my card details?

Yes. Checkout is processed through Shopify and certified payment providers using industry-standard encryption. Barendreeo does not store your full credit or debit card number on our website or servers.

Contact & Privacy

How do I contact customer service, and when?

We’re happy to help with orders, shipping, returns, refunds, payments, and products:

We aim to respond within 24–48 business hours.

How is my personal information used, and do you sell it?

We use your information to process and fulfill orders, provide support, prevent fraud, improve the site, and measure advertising (including Pinterest and Google tools). We do not sell personal information for monetary consideration.

Depending on your location, you may request access, correction, or deletion of your personal information by emailing hello@barendreeo.com. Full details are in our Privacy Policy.

How do I manage cookies or unsubscribe from marketing emails?

You can control or disable cookies through your browser settings; please note that disabling some cookies may affect cart and checkout functionality.

To opt out of marketing emails, use the unsubscribe link in any marketing email. You will still receive transactional messages such as order confirmations and shipping updates.

Still have questions?

Can’t find the answer you’re looking for? Our customer care team is happy to help with orders, shipping, returns and payments. We reply within 24–48 business hours.

Contact Us
Call us +1 708-338-5946
Support hours (ET) Mon – Sat, 9:00 AM – 6:00 PM Sunday: Closed