Customer Care

Care & Cleaning

Proper care helps extend the life, comfort, and appearance of your shoes, handbags, and apparel. Below are safe, material-specific cleaning instructions. Always test any product on a small, hidden area first.

These care suggestions are provided as general guidance. We are not responsible for any damage resulting from their use.

Shoes & Handbags

Cleaning by material
Leather
  • Wipe surface dirt gently with a soft damp cloth; avoid harsh cleaners/excess water.
  • Condition genuine leather 2-3x/year to prevent cracking; PU needs no conditioning, just occasional wipes.
  • Keep away from direct sun/heat, avoid sharp objects to prevent scuffs/fading.
Suede
  • Blot liquid spills immediately with a dry cloth (no rubbing) to avoid water stains.
  • Brush dry dirt with a suede brush (single direction) to restore nap; use a suede eraser for tough marks.
  • Avoid water/rain/harsh chemicals; professional suede clean only for deep stains.
Microsuede
  • Washing by hand or machine is prohibited. Remove surface dust with a soft brush in a single direction for daily care. Treat local stains with a suede eraser or special cleaner.
  • Blot water with a dry cloth if it gets wet, then air-dry in a cool, shaded place. Ironing is generally not recommended.
  • Hang dry in a dry place, cover with a dust bag, and put in a dehumidifier.
Raffia
  • Gently brush along the texture with a soft-bristled brush; spot clean small stains with a cotton swab dipped in a neutral soap solution, then promptly absorb the moisture.
  • Avoid prolonged water or moisture exposure, direct sun or heat, and heavy pressure to prevent fraying/warping.
  • Store breathably: Place in a cotton or linen dust bag and keep in a cool, dry location.
Mesh
  • Remove loose dirt first with a soft brush; spot clean stains with mild soap + damp cloth.
  • Air dry  (away from direct sun/heat); do not tumble dry (prevents shrinking/snags).
  • Avoid rough surfaces to prevent tearing the mesh weave.
Patent Leather
  • Wipe smudges/dirt with a soft microfiber cloth (dry or slightly damp) for quick touch-ups.
  • Use a specialized patent leather cleaner for stubborn marks; avoid abrasive cloths/harsh chemicals (damages shiny finish).
  • Store separately (no direct contact with other items) to prevent color transfer/scratches; avoid sharp objects.
Jelly, Vinyl, & PVC
  • Wipe clean with a soft damp cloth + mild soap; rinse with clean water and dry thoroughly with a dry cloth (prevents stickiness).
  • Avoid prolonged direct sun/heat (causes discoloration/warping) and sharp objects (tears/scratches).
  • Do not use alcohol/acetone/abrasive cleaners; use gentle vinyl cleaner only for ink/sticky marks.
Satin
  • Can be gently hand-washed with neutral detergent in warm water below 35℃. Light brushing is allowed, but vigorous rubbing is forbidden.
  • Avoid direct sunlight. Can be ironed with a pressing cloth at a temperature not exceeding 180℃.
  • Store in a dry place and take care to prevent the satin weave.
Embellished & Stones
  • Do not soak; clean gently; avoid heat & humidity; store properly.
  • Wipe off dust with a soft dry cloth or soft brush. For stubborn stains, dab gently with a cotton swab dampened with clean water or neutral detergent.
  • To fix broken or loose stones, use a fine-tip applicator or toothpick to apply a thin layer of glue to the rhinestone base or surface and reattach the missing or loose stones.
  • Store in a cool, dry, dark, and ventilated area, away from heat and moisture. Silica gel packets are recommended.
Vegan Leather
  • Wipe off dust with a soft dry cloth or soft brush. Use a soft cloth dampened with soapy water to gently clean the surface, and then wipe again with a clean cloth to remove soap residue.
  • Allow the product to dry naturally at room temperature. Keep them away from direct heat or dryers.
  • Do not use harsh chemicals, abrasive brushes, or washing machines, as these can damage vegan leather.
Textile & Fabric
  • Wipe off dust with a soft dry cloth or soft brush. Use a soft cloth dampened with soapy water to gently scrub the fabric using small circular motions. Focus on stained or dirty areas.
  • Allow the surface to air dry at room temperature. Stuffing with paper can help maintain the shape while drying.
  • Do not use bleach, harsh chemicals, or direct heat, and avoid putting fabric items in the dryer, as this may damage the material or cause shrinkage.
Faux Fur & Shearling
  • Gently shake to remove dust, dirt, or surface debris. Mix a small amount of mild soap with cool or lukewarm water. Dip a soft cloth into the solution, wring it out well, and gently blot the affected area. Avoid soaking the faux fur or faux shearling.
  • Once the material is dry, gently brush the fibers with a soft brush to help restore their natural look and softness.
  • Allow the item to dry naturally at room temperature. Keep it away from direct heat sources such as dryers, radiators, or hair dryers.
  • Do not machine wash, bleach, or use harsh chemicals, as these can damage the fibers and backing.
  • Regularly brushing faux fur or faux shearling helps prevent matting and keeps the fibers soft and fluffy.
Synthetic
  • Remove loose dirt with a soft brush or dry cloth, mix a small amount of mild soap with warm water, then use a soft cloth dampened with the solution to gently wipe the surface.
  • Lightly clean seams, stitching, and textured areas with a soft brush or cloth, and finish by wiping the item with a separate clean, damp cloth to remove any soap residue.
  • Allow the item to dry naturally at room temperature. Avoid direct heat sources such as dryers, heaters, or hair dryers.
  • Do not use bleach, harsh chemicals, abrasive brushes, or washing machines, as these can damage synthetic materials or finishes.
Paper Straw
  • Brush dust gently along the texture with a soft-bristled brush.
  • Spot-clean only: dab stains lightly with a cotton swab dampened with water or
  • neutral soap, then absorb moisture immediately.
  • Do not wash or submerge in water. Avoid use on rainy days.
  • Keep away from direct sun and heat to prevent brittleness and breakage.
  • Store in a dust bag in a cool, dry, ventilated area; do not press heavy items on top.
Hard Wicker
  • Remove dust from surfaces and crevices with a soft brush or dry cloth.
  • Spot-clean small stains with a slightly damp cloth; do not soak or rinse with water.
  • Air-dry in a cool, shaded area; avoid direct sun, heat, and moisture to prevent cracking, warping, and mold.
  • Store in a dry place; avoid heavy pressure, dropping, or bending to prevent breakage.

Women’s Clothing

Wash & care symbols
Faux Leather
  • Wipe clean with a damp cloth
  • Use only non-chlorine bleach when needed
  • Lay flat to dry
  • Use pressing cloth and cool iron if necessary
  • Do not dry clean
Sequins
  • Hand wash cold separately
  • Use only non-chlorine bleach when needed
  • Lay flat to dry
  • Do not iron
  • Do not dry clean
Faux Fur
  • Dry clean
Denim
  • Machine wash cold with like colors
  • Use only non-chlorine bleach when needed
  • Tumble dry low
  • Use warm iron if necessary
Cotton and Cotton Blends
  • Machine wash cold with like colors
  • Use only non-chlorine bleach when needed
  • Tumble dry low
  • Use cool iron if necessary
Puffers
  • Machine wash cold on delicate cycle with like colors
  • Use only non-chlorine bleach when needed
  • Tumble dry low and remove promptly
  • Dry with clean tennis balls to fluff
  • Do not iron
Tweed
  • Hand wash cold separately or dry clean
  • Use only non-chlorine bleach when needed
  • Lay flat to dry
  • Use cool iron if necessary
Polyester and Polyester Blends
  • Machine wash cold on delicate cycle with like colors
  • Use only non-chlorine bleach when needed
  • Tumble dry low or line dry
  • Use cool iron if necessary
General Apparel Care
  • Machine wash cold on delicate cycle with like colors
  • Use only non-chlorine bleach when needed
  • Tumble dry low or line dry